Steve was very prompt in our responding to our first contact and was there right to the end. I don't think the man ever sleeps. Anytime we had a concern or bump in the road he was right there to help us through it. We never had to call back a second time for any concerns. Steve always kept us in the loop and often called with a progress update. We have had friends that went for refi that started before us and were still in their process after we had closed. HIGHILY HIGHLY RECOMMENDED!!!