I met Diana last October when I was looking to rent my property in Methuen. I made a phone call to the office and I was referred to Diana. After a few phone calls to the office I knew I wanted to have her as my agent. She is all the listed above and more. She is professional and prompt. She went out of her way to help me out in all my needs as I was so busy. Diana is knowledgeable in her field and her referrals in the area who I have used were all great. I can go on an on telling everyone what a great agent she is but I will stop here. Also, a few weeks before I moved out of my house I saw a SUV pulling into my driveway and it was Diana who was dropping off moving boxes for me. What a great person!!!