First Capital Mortgage prides itself on its ability to offer a variety of enticing products, yet remains nimble to accommodate homeowner’s various financial needs. The key to our success is exemplary customer service, business partnerships and the vision of using technology to lower costs and improve efficiency.
Above all First Capital is dedicated to customer service. This philosophy extends not only to our borrowers, but to everyone involved along the way. We believe in setting expectations up front and following through on our commitment to excellence. A loan which closes quickly and to everyone’s satisfaction is our goal every time it helps someone with their mortgage needs.
Our strategy encompasses the nurturing of beneficial partnerships with mortgage brokers, title companies, appraisers, and other industry partners to ensure we are providing the end borrower with the best possible product and service. We also conduct regular competitive assessments to keep abreast of new vendors, technologies, and services that may enhance our service offering as well as decrease lifecycle of a loan.
First Capital understands how technology can change the way businesses provide personalized service at a lower cost. To that end, we have greatly invested in various technologies and are working to provide you with online automated decisioning, the ability to retrieve loan status right online, submit electronic closing docs and more. A large part of First Capital’s corporate vision includes the efficient use of technology to migrate traditionally “old school” business operations into the electronic age via web applications that tie directly into our enterprise wide system.
Please visit our website at www.fcmdirect.com