The home selling process can be a long one and there are lots of things to expect from your realtor. Having sold a home before in VA, it was like night and day between VA and selling in OK.
We chose the Wally Kerr Real Estate Team because we had hoped to take advantage of their buyer pool who qualified for their “Guaranteed Home Sale Program.” RJ came out to meet us and view our property. He gave a great marketing presentation and was very professional. We priced our house right, had it professionally staged and let the Kerr Team take it from there.
I don't know how other realtors in Norman perform when it comes to selling a house, but here are the reasons why Wally Kerr did not earn 5 stars from us: 1. The day the house was put on the market, I checked quite a few of the marketing sites where they advertise (ie, Zillow, OpenhouseOK,Trulia, Realtor.com). One had the wrong square footage listed (which is how most people look for houses in OK) and another had the wrong address listed! 2. While there was an all-cash buyer interested in our house, we communicated our expectation to the Kerr Team of our lowest acceptable number. Rather than negotiate at a higher number and go down, they threw it out right away. The buyer still kept talking to us to go lower, but we had to walk away. 3. We were told that the Kerr Team would transfer our existing home warranty to the new owners. We provided the information needed to them 5 days before the scheduled closing date. It's now 4 months later and they called me today to let me know this hasn't been done and that I would need to take care of transferring the policy. 4. We called our Homeowner's Insurance company to inform them of the house sale on the date of the sale. We asked that they close out our policy and they said the real estate company usually handles this. A few weeks ago, when we went to cancel our auto policy (we moved to HI and they do not insure here), we learned the Homeowner's policy is also still active.
So, the bottom line is that we paid a premium (the Kerr Team's commission is 4% for the selling team and 3% for the buying agent, so you are paying 7% instead of the standard 6%) and we could have handled the administrative aspects much better on our own. They justify the extra 1% because of the marketing funds they spend to advertise your home. If it had been advertised correctly, I would be leaving a much better review. Also, for the money spent in commissions, I would have expected a much better flier stand for the front yard. We ended up putting our fliers in the home because the holder was cheap plastic with zip ties anchoring it to the "for sale" sign.
Friendly staff, but I guess my expectations were too high coming from the East Coast.
Although this is the first review we have had addressing concerns out of 70 very positive experiences from customers, we have carefully reviewed the points made in this review. Customer service is of the utmost importance to me and to our team. I have personally reviewed every aspect of this review with RJ Wolever, our Customer Service Manager and our entire staff to identify what changes we can make as an organization to ensure that every one of our customers receives exceptional service. We have made changes where appropriate to address these issues. We will always strive for nothing less than an outstanding customer service experience. Wally Kerr