Whitehall Gardens - Active Adult 55+ by Paparone New Homes

Our experience thus far has been below expectations and disappointing. We bought the house as a spec house. Our experience with the sales department was good. However, in addition to the minor issues we’ve had, we have several major issues as listed below. 1. Thirteen (13) doors did not close properly (that should have been identified and fixed prior to settlement), as well as sticking from paint. 2. Many cabinets and drawers in the bathroom vanity and kitchen have handles that have been installed uneven or crooked. 3. The master bath shower floor grout tile is turning black and the shower has a musty/mildew odor. The grout on the shower walls is powdery and gritty when wet. 4. The concrete patio had a long crack in it. It has been replaced, but is now half of it is discolored. 5. The wood floor is not flat. It is uneven where many of the boards meet. 6. The outside AC unit is not level, there are major air leaks in several places, and uninsulated pipes sweat due to it being in a room that is not conditioned. We expected most things in a brand new house to have been done right when we moved in. Now we are dealing with the inconvenience of contractors removing and replacing work that wasn’t done right the first time. We are disappointed with workmanship and question the qualifications of the contractors working for Paparone New Homes.

We are new to the Whitehall Estates development and every one of the Paparone staff, office or construction, have been eager to help to resolve any issue we have had. It gives me confidence going forward that that attitude is "baked in" to the people working in this development whatever their role.

The entire experience has been very positive. The staff is excellent. All your questions and needs are addressed in a timely manner.