Product Updates for Enhanced Markets: April 2024

As we ramp into Spring selling season, additional product updates are arriving to help your teams. See what’s new with Flex connection calls and Follow Up Boss.

One-by-One Connection Call Routing for Flex

• Zillow will now deliver connection calls to Flex teams by calling active team members one at a time by default, instead of broadcasting to multiple agents on the team at the same time. 
• From initial testing to broader releases over the last few months, this one-by-one method has continued to yield positive feedback and demonstrate great results for partners, including the following benefits:
  • A more equitable connection routing experience for team members.
  • Lower pressure. Since connection calls go to one agent at a time, agents don’t need to compete over who has the fastest fingers.
  • Fewer excess calls. The connection goes to the first agent in the call chain to pick up, so the rest of your team can focus on helping other customers. In testing, routing calls one by one reduced the average number of agents called by ~40%! That means fewer interruptions and greater focus on client interactions. 

Follow Up Boss Features & Integrations

Premier Agent partners tell us that two of their biggest pain points are wasting time when working with buyers and juggling client success while running a business. Here are some immediate ways Follow Up Boss can address those pain points:

• Engage and nurture. Follow Us Boss makes it easy to follow up with the right leads at the right time. You can automate personalized emails, texts, and calls for all your prospects, whether they’re ready to buy today or require more time. 
• Build motivation and accountability.  Drive action by having your team working together in one system. You can use automatic tracking and built-in reporting to know who’s performing and who may need coaching opportunities.
• Evolve with ease. Follow Up Boss offers over 250 integrations (and counting), so you can build a custom technology stack that fits your business. You also receive phone and email support seven days a week from a team of product experts who can solve tech issues and help you to switch from any other CRM.
  

If you’re interested in learning more about Follow Up Boss on your own, click here to schedule a demo with an expert.

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Need to access key information about being an Enhanced Market partner? Check out our Enhanced Markets Resource Center.