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Understanding Zillow Premier Agent Contact Statuses

Written byZillow Premier Agent|December 21, 2020

Statuses help you quickly segment your contacts in the Zillow Premier Agent app while ensuring you are managing follow-ups appropriately.

The table below outlines all of the lead statuses you’ll find and when to use each:

Status	Description
New	The default status for your connections. Assign this lead with a more detailed status as soon as possible.
Attempted contact	A lead you’re working to contact through phone calls, text, and email.
Spoke with customer	A customer you’re speaking with but haven’t had a chance to meet.
Appointment set	An appointment has been scheduled with the buyer or seller to meet in-person or virtually.
Met with customer	A customer you’ve met either in person or virtually for a first appointment or tour.
Showing homes	A customer you're helping tour listings in person or virtually over multiple appointments.
Submitting offers	A written offer has been submitted on a property for your client.
Under contract	Offer accepted! For Flex referral leads, this status helps us know to reach out to help you with payment steps.
Sale closed	This transaction has successfully closed.
Nurture	Apply this status for contacts who aren’t ready to tour homes yet or have slowed their search.
Rejected	Contacts you’ve determined will never transact and are ineligible to be worked as a lead. *Using this status removes the My Agent relationship and closes the loop within the system. This lets us know you've taken the lead as far as it can go.