If you are an owner who is selling your home yourself, you can access your Owner Dashboard by claiming your home on Zillow. Your Owner Dashboard allows you to make changes on your “For Sale” listing. As a homeowner, you simply verify ownership of your home by typing in your address and confirming you’re the legal owner. This gives you access to your Owner Dashboard which offers tools for tracking views of your listing and provides personalized recommendations to get your home noticed by adding photos, video and home details.
If you’re an owner who is selling your home with an agent, your listing is managed by the MLS and Zillow does not have access to assist you with direct edits to your listing information. You may continue to claim your home on Zillow which will give you access to view the Owner’s Dashboard. For any necessary updates, we recommend contacting your agent. They can make changes to your listing data in the MLS feed, which will update your information at the source. When the feed has been updated, your listing corrections will syndicate to Zillow within 24 hours.
Real estate agents must claim their listings in order to make changes or additions. If you are an agent who wants to claim a listing, the email addresses of your Zillow profile and the listing must be the same. When there is a match, you have access to edit the listing, add a link to your Zillow agent profile on the listing, and allow the listing to appear on your agent profile.
Claiming a listing allows for this match to happen in case an email mismatch was supplied by a listing feed provider. The majority of listings on Zillow are syndicated by various listing feed providers. Some are directly from brokers while others come from third-party providers that work with agents and brokers. Often these listings provide an agent’s email address that is different from the one an agent might use on Zillow. In these cases, these listings will not automatically be matched with an agent’s Zillow account, but an agent can use this feature to “claim” them.
If you claim a listing by accident, you can use this action to return the listing to its previous owner and status.
No. We only allow agents to claim the listings linked to you by our feed providers. If another agent claims your listing(s) – either accidentally or intentionally – you will be notified. It is against Zillow Terms of Use and the Realtor Code of Conduct to misrepresent a listing. If you claim a listing accidentally, you can release the claim and it will return to the previous listing agent.
No. The listing will continue to be updated automatically by the feed that provided it. When you claim the listing, it ensures that the listing is associated with your Zillow account and allows you to monitor your listings and ensure they appear in “My Zillow.”
All listings from our feed providers are matched to your account using the contact email address provided in the feed. In some cases, an agent might use a different email address for their account on Zillow than the address used by the feed provider. For example, the feed might use “agent at broker.com,” while an agent uses “agent at gmail.com” for their Zillow account.
By adding “agent at broker.com” as your secondary email address, we can ensure that all listings that match this address will automatically get assigned to your Zillow account. In this case, you will not need to claim your listings manually.
No. It will only be used to locate and connect your listings.
No. You only need to claim a listing if there is an email mismatch. When the email address on your Zillow profile matches the email address provided for your listings in the feed, the “claim” will be automatic.
Updated April 6, 2016
