Negative Reviews
One of the biggest concerns any professional may have with online reviews is overcoming the less-than-stellar reviews they may receive. This happens to everyone. Anyone who has worked in a customer service role probably knows that it’s impossible to please everyone.
While we do not permit professionals to delete reviews, there is a way to respond to them instead. Follow the steps below to respond to a review:
- Once logged into your Zillow profile, click on Lender Hub.
- Click on the “Reviews” link in the blue navigation bar
- In the Your Reviews section, you will find a list of your reviews. Select one by clicking on it and will drop down to reveal the review details. You will see the option to respond by typing in a response.
Once you submit it, you will see it publicly posted on your profile.
