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Agents: Need Listing, Profile or Technical Assistance? Call Partner Support

Partner Support (formerly Agent Care) reps are available Monday to Sunday to keep your operation running smoothly.

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Written by on August 2, 2024

Zillow Premier Agent partners can call Partner Support to receive on-demand tech and Zillow Premier Agent app assistance for everything from missing listings to sign-in issues and more.

Call Partner Support at 888-466-3501.

Consultants are available:

Monday to Friday:​          5 a.m. to 5 p.m. (PT)
Saturday and Sunday:​    6:30 a.m. to 5 p.m. (PT)

Below are just some of the areas where Partner Support can help:

Listings

  • Missing listings
  • Wrong info for open houses, photos, etc.

The Zillow Premier Agent app

  • Contacts
  • Inbox walkthroughs and explanations
  • Notification issues
  • Lead forwarding questions
  • Routing rules or broadcast issues
  • Tracking numbers
  • Notification settings
  • Sign-in issues

Past sales

  • Uploads
  • Disputes

Advertising

  • Discuss how to manage your Zillow Premier Agent Advertising 
  • Explore and update your current advertising budget and ZIP codes
  • General billing inquiries

Profile

  • Merging profiles
  • Log-in issues
  • Team profiles
  • Profile feature explanations

Reviews

  • Missing reviews
  • Review transfers

Zillow 3D Home® tours

  • Capture and upload issues

Partner Support is here to help with tech and app assistance seven days a week.

Call: 888-466-3501

Hours: 

  • Monday to Friday, ​5 a.m. to 5 p.m. (PT)
  • Saturday and Sunday,​ 6:30 a.m. to 5 p.m. (PT)

Tips for top-performing listings

Backed by new research, this guide reveals what today’s top listings do differently to capture buyer attention and outperform the rest.

Learn more

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