Response from William Hall on 9/3/2015

Thank you for your candid feedback. It is helpful to know individual opinions on what we are doing well and what we can improve on. We appreciate that you were happy with Bill's service using words like "great job" and "very knowledgeable" and "very good". In regards to communication from the staff, we regret we did not meet your expectations. It has always been our policy to deliver feedback as soon as we receive it from the showing agent. Unfortunately, the timing of this delivery is subject to response from the showing agent. Likewise, we can also understand that unless we call them and let them know, a client would have no way of knowing that several attempts have been made to reach the co-op agent to communicate solutions on their behalf. In this case, we are pleased that the agent answered the phone when you called. We are very grateful to have had the opportunity to provide our services to you and sincerely wish you all the best.