Response from Gerri Koch on 3/31/2025

Leonardo Liberato, thank you for your feedback. I appreciate the opportunity to clarify the details of our interaction. As you may recall, my real estate listing went live, and you reached out within an hour to request a same-day property showing. Understanding the fast-paced nature of today’s market, I adjusted my schedule to accommodate your request and arrived early to ensure the home was properly prepared for your visit. I came fully prepared with multiple copies of the MLS listing sheet (which included the HOA fee details you had texted me about earlier), the seller’s disclosure, the condo association bylaws, the association’s rules and regulations, and a letter from the management office outlining ongoing projects. These materials were available for your review, and we discussed some of the relevant details during the showing. Additionally, during the showing, I proactively contacted the property management office to confirm an answer to one of your questions. You were present for the call, and we discussed the information provided immediately afterward. As the showing was coming to a close, you made a request of my home sellers that was beyond my authority to approve. As a licensed real estate agent, my role is to represent my clients while providing prospective buyers with accurate and transparent information. Although I assured you that I would present your request to my clients at the close of our meeting, it seems that this was not the response you were hoping for. I take pride in providing a professional, knowledgeable, and courteous real estate experience to all clients and prospective buyers. While I regret that your experience did not fully meet your expectations, I appreciate the opportunity to clarify my role in the transaction. Best regards, Gerri Koch