Response from Morgan Puritz on 8/17/2025

I feel it is important to acknowledge reviews when an issue is present, as client experiences matter deeply to me. I am truly sorry to hear that your experience did not meet expectations. I take my role as a Realtor very seriously, and I care deeply about the relationships I build with my clients and the trust they place in me. Throughout my career, I’ve worked hard to maintain a standard of honesty, communication, and care, which is why I’ve been so grateful to consistently receive 5-star feedback from past clients. In this particular situation, despite my efforts to find solutions and provide support, it became clear that continuing our working relationship was no longer in the best interest of either party. This was the first time in my career that I have ever had to terminate a listing agreement...a decision I did not take lightly. However, due to the circumstances and communication challenges we were facing, I did not feel comfortable continuing. We did end up referring you to another agent who could assist you moving forward. It is not appropriate to break these matters down on a public platform, but I do want to reassure anyone reading this that my commitment to my clients has never wavered. My priority is always to advocate for and support those I serve, and I will continue to dedicate myself fully to ensuring each client feels heard, respected, and cared for during one of the biggest milestones of their life.