Response from Pei Sung on 2/12/2025

**Update in response to the fictitious name review above - SHOW me your proof/fact, a specific address, your full name, the number that you “landed”, THE PAPERWORK I PROVIDED TO YOU TO SIGN AND ITS TIME STAMP (any signed offer doc even with pen and ink, ANY signed paperwork - an agency relationship, a BRBC form as the evidence of any Buyer representation in writing), ANYTHING - I challenge you to PROVE it! STOP hiding behind your FAKE name and SAY you have receipt.** It’s clear that someone is unhappy with my 5-star reviews and has resorted to leaving multiple fake 1- and 2-star ratings. The fact that these reviews come from anonymous sources without full names or specific address makes them even less credible. First, I encourage anyone to review my Zillow transaction records. Each transaction explicitly states whether I represented the “Seller,” “Buyer,” or “Both.” A simple look at my record will confirm that I did not act as a dual agent in 2024, and I rarely do so in my career. Why? Because I take my fiduciary duty to my clients seriously. Anyone who has worked with me knows I fight for their best interests relentlessly and always provide my honest opinion. Unless both parties are perfectly aligned, I avoid dual agency relationships to eliminate any potential conflict of interest. Some buyers mistakenly believe that approaching a listing agent directly with a lowball offer will lead to a better deal because the agent will be tempted by the prospect of securing both sides of the transaction for a higher commission. Some delusional Buyers approached me since BRBC landed propose that I represent them as a dual agent with 0% commission on Buyer Representation—an absurd and insulting proposition. I have done pro bono work for charitable causes, but I would NEVER in my right mind agree to represent a buyer for free, bear the legal liability, rob my exclusive seller clients, who respect my work and have entrusted me with exclusive representation. Common sense? Unlike some unethical agents who prioritize double-ending deals for a higher commission, I do not operate that way. My focus has always been on my clients’ best interests and the integrity of my business. The results speak for themselves—every listing I handled last year sold for top dollar in its respective area, without any dual agency involvement. Similarly, when I represent buyers, I negotiate aggressively to secure the best price and terms. If an offer is too low to be taken seriously, I won’t waste time submitting it—I’ll be upfront about it and recommend that the buyer seek other representation. If someone wants to continue posting fake reviews under different names, it won’t change anything. My track record speaks for itself—I’ve successfully closed over 250 transactions as a solo agent, including new construction and commercial deals. My clients know my ethics, values, and how I conduct business. If the individual behind these false reviews has a genuine concern, I invite them to reach out directly with their real name and specific details. Otherwise, I’ll continue focusing on delivering exceptional service to my clients—just as I always have. Hopefully, you’re not THE team member I let go a year ago—the one who still crosses my mind performed unethically and asked for kickbacks from venders behind my back. I am looking forward to your next move.

Response from Pei Sung on 2/10/2025

Thank you for your recent rental inquiry and for touring my rental listings. We did not have agency relationship established, I represented my client, the Landlord. Since the listing became active, especially following the Eaton Fire, I have had a total of 56 showings, 12 completed family applications, and 6 incomplete applications in a short period of time. Please understand that the rental market in South Pasadena is extremely competitive. Many applicants offered increased rent or prepaid 6-12 months' rent upfront, and many applicants submitted complete applications with strong supporting documents further intensifying the competition. To correct your statement above, No, the credit check was NOT a hard inquiry, initiated by you with your social number which I didn’t have record of. It’s a soft inquiry administered through RentSpree via TransUnion. It will not impact the applicant's credit score. RentSpree provides a reusable screening package, which includes a credit check valid for up to 30 days with a one-time fee. It’s actually safer than most Tenant screening process and save Tenant fees. For verification, please refer to the RentSpree website. All applications were reviewed by the Landlord through a standardized Tenant screening process, ensuring fairness and compliance with privacy regulations. As outlined in the rental application instructions sent via email to you, all prospective Tenants over the age of 18 are required to submit a complete application, including all supporting documentation, to be considered. As you mentioned the unit will be resided by you, your wife, and your child, unfortunately, I did not receive your wife’s application nor her supporting documents. Additionally, proof of funds should demonstrate the ability to cover the first month’s rent and security deposit. I did not have that from you either. It is important to note that submitting a complete application with accurate and consistent information increases the likelihood of being considered in a competitive market. For example, discrepancies, such as the name of the current landlord differing from the legal owner on the title, caused further clarification during the screening process. While I understand inquiries about rent reductions might be requested, the competitiveness of the market often influences the evaluation of applications. You were the only Tenant who attempted to ask for room for rent. For new California residents, please be advised that California law requires the transfer of an out-of-state driver’s license within 10 days of establishing residency. In this instance, the driver’s license submitted was out-of-state and near expiration on 1/5/2025 while your residency was stated on application since early 2024. Given the tight rental inventory and the unique challenges caused by the recent fire, submitting a complete and accurate application is critical to the process. As the Landlord’s Exclusive Representative, I am bound by an established agreement to assist my client (Landlord) in selecting the most qualified tenant based on the screening criteria. I reviewed everyone’s documents and captured all details. Ultimately, the Landlord selected an application that met all requirements and provided the strongest supporting documentation. I understand that it is upsetting and frustrated as Tenant at this competitive rental market. I wish I have more rental units to situate these many families. Thank you for your interest, and I wish you success in your search for a rental home.