Partner Support:

View real estate photography pricing for your area by navigating to the order page and entering a property address and square footage.

At Zillow Media Experts, we won't charge you any travel fees when booking real estate photography sessions within our serviceable area. However, if by chance the property falls outside of our standard serviceable area, our customer support team is happy to connect with you and evaluate if we can fulfill your special request. If we can accommodate you there could be an additional fee depending on the specific circumstances.

No, Zillow Media Experts can not be used for commercial real estate properties today. Our interactive floor plans are only optimized for residential properties.

Cancel or reschedule up until 24 hours prior to your appointment. Same day, late or on-site cancellations will be charged a $50 fee.  If your appointment incurs a travel fee, the travel fee is charged in addition to same day, late or on-site cancellation fees.

Your order confirmation email contains a link to cancel or reschedule your appointment.

A cancellation or rescheduling of a confirmed appointment within 24 hours of the appointment will incur a $50 fee.

Zillow Media Experts has step-by-step guidance to get your listing ready to look great in photos and virtual home tours. Click here to get our photography checklist.

Media will be returned to customers within the time stated in the following table:

Still Photos, Aerial Photography, Twilight Photos & Interactive Floor Plans
Next day (by 5 pm Central Time) Monday – Saturday, excluding holidays (Shoots on Saturday are delivered on Monday.)

High-Res Floor Plans, Social Reel, Aerial Video & Interior Video
No later than 2 days (by 5 pm Central Time) Monday – Saturday, excluding holidays (Shoots on Saturday are delivered on Monday.)
"High-Res/2D Floor Plan" revisions available Monday-Friday. Any requests made EOD on Friday will be processed on Monday

Virtual Home Staging, Virtual Home Staging & Furniture Removal
2 days (by 5pm Central Time) Monday – Saturday, excluding holidays (Shoots on Friday and Saturday, staged photos are delivered Monday.)

When your shoot is complete, you will receive an email with a link to a media delivery page that includes all real estate photography and other media ordered.

All customers will receive a media delivery email.  Unique links will be provided in your media delivery email that will allow you to access all of your real estate media. 

1. Choose the link in your delivery email to get to your media portal.
2. “Special Links” - This section will provide a branded and unbranded 3D Virtual Tours.  In order to add your virtual tour to the MLS - copy and paste the unbranded link for your virtual tour directly into your MLS.  
3. “Download All Photos - ZIP File” - This section provides access to all photos.  Click “MLS Files” to download your photos.  Once downloaded, find the folder and right click. Select Extract All and once extracted, your photos are now ready to be uploaded directly to your MLS.  

Interactive floor plan tours purchased through Zillow Media Experts are hosted indefinitely. 

Individual photo edits, such as wall color changes, cord removal, and picture or personal item blurring, are available by individual request.  They are an additional charge priced on a case-by-case basis.  Please contact customer support at support@zillowmediaexperts.com with a description of your requested edits for a quote and additional information.  

For full terms, please review the Zillow Media Experts Terms and Conditions

Total internal size and room count reflect available MLS data. Room dimensions and individual floor areas are calculated by Zillow based on data submitted through the Zillow 3D Home® app. All dimensions are approximate and subject to independent verification.

Professional photos will sync with interactive floor plans when photos are added to the MLS and the real estate listing goes live.

Contact Zillow Media Experts customer support at support@zillowmediaexperts.com or call 888-367-4009. 

To help us maintain efficiency and convenience, all Listing Media Services packages are shot during a single property visit. If you require multiple visits to capture the property, please book the desired services through the "A la Carte" options on the desired dates. This will allow you to schedule the photographer for multiple visits and customize the services according to your specific needs.