Community ratings & reviews
- Quality
- 4.6
- Experience
- 4.6
- Value
- 4.3
- Responsiveness
- 4.7
- Confidence
- 4.6
- Care
- 4.5
- Cathryn J.Verified Buyer
Nate has been very good - definitely 5 stars if this was based on him. Unfortunately I've received the run around since close. Joe noted drainage and sod issues during my orientation and it's on my paperwork. Joe said he also had drainage and sod to be corrected on his inspection report. It's been 6 weeks since my orientation and the drainage and sod in backyard is STILL not corrected. Eddie tried to tell me it was warranty issue (it's not). Sod guy (Michael) said drainage not on him. It's been a real pain. I'm in my home almost 6 weeks and still have drainage and sod issues in backyard. We went practically 3 weeks after my close on 4/16 without much rain and no one fixed my backyard. Now I'm told by Nate the this will be fixed by 6/15. But, will it really? So, while I would like to give a better rating I cannot because of the backyard drainage and sod not be corrected. The known drainage issues between my lot and the lot to the west is also creating difficulties for me to just get to my side gate. It's steep and a muddy mess.
Response from the builderThank you for taking the time to share your feedback and for your kind words about Nate — he truly cares about our homeowners and their experience. We’re glad we had the chance to talk through your concerns, and we appreciate the opportunity to make things right. We remain committed to completing everything by the June 15th deadline discussed.
- Judkins Family T.Verified Buyer
Basically we could sum up our high marks for Capital Homes for a flawless sales/production/closing experience. My Superintendent Nate ask me my opinion on different phases of the construction process. Everyone we worked with was exceptionally helpful. My wife and I have built 8 homes in 5 different states over past 57 years and I believe Capital Homes is #1. That’s big vote of confidence to the owners and staff of Capital Homes especially because we used Simmons Homes for our last house of20 years and they were very good as well but we still think Capital Homes is #1.
Response from the builderThank you so much for the kind words! We are thrilled you've had such a great experience. Thank you for choosing us as your builder of choice! We hope you make many beautiful new memories in your gorgeous new home.
- Van C.Verified Buyer
From our first visit with Wayne to our experience with Nate was beyond my expectations. As a builders daughter and a wife of a retired builder, I know how things can go with weather or other issues. It was hands down the most stress free build of our lives. Nate is so professional and represents your company 100%.
Response from the builderWe are so glad you had a great experience and appreciate your honest feedback. We'll let the team know and hope you have a really great first holiday in your beautiful new home!
