Kettle Preserve

Kuiper's Meadow

Placid Waters

Railside

Ravines at Inwood

Grand Rapids-Kalamazoo-Battle Creek, MI

Building details missed or overlooked   Not sure if buying a already built home differs from start to finish process 

My husband and I have had nightmare after nightmare with our experience. We have not had good experiences with the process from the beginning to completion. We started with a rushed studio appointment for design and were told we were behind. Our second appointment we finished early. During the process we were not given much time to decide and were told on repeat do you want this or that, this or that between two options in most occurrences. 
Throughout the build stage we had major issues occur. Starting with a loft being built where one was not to have been, incorrect stain color on all wood accents (most of which were upgrades, master bedroom wood beam, kitchen ceiling box), mixed shade wiring (that was approved and added in purchase cost).  
For multiple walk throughs our concerns were dismissed or brushed away with one reason or another (ie or tubs are very scratched, the upper-level bath has cracks on the outside and we were told that was due to manufacturing molds). However, with our visits to the house we saw items in the tubs and only when painting was going to occur did plastic get placed.
The workmanship overall has been horrible. I would never recommend JTB. 

We purchased a new construction home that was already completed.  The quality of the build is obvious throughout the home.  The fit and finish of all aspects of the home is top notch.  The customer service of the JTB team we have interacted has been superior as well.

Everyone we came in contact with from the realtor to the walk through and warranty specialist wet top notch! They took care of us and we’re very responsive and kind. I would recommend all my friends to jtb! 

JTB Homes

Good experience. Not a great realtor. Somethings in the home that I’m not too pleased with. There’s a wall that wasn’t repaired correctly. Carpet that is stained. The house wasn’t cleaned prior to moving in.

There are issues with the yard that still haven’t been addressed. There is no topsoil the yard as hard as a rock so grass is not growing very well. Inciting was supposed to be fixed but still hasn’t been fixed yet.

Everything was good, took awhile to get the lawn in with the heat, so lots of dust and dirt.   Also cement in garage and basement should be washed as part of move in cleaning, so much cement dust that gets tracked in from both areas.

Very good experience in general with small exception .
Big cement pile abandoned in the back yard . 

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