Valley Point

Villages of Silver Lake

Water's Edge Condos South

Waterton Pointe Condos

Waterton Station

Grand Rapids-Kalamazoo-Battle Creek, MI

Building details missed or overlooked   Not sure if buying a already built home differs from start to finish process 

My husband and I have had nightmare after nightmare with our experience. We have not had good experiences with the process from the beginning to completion. We started with a rushed studio appointment for design and were told we were behind. Our second appointment we finished early. During the process we were not given much time to decide and were told on repeat do you want this or that, this or that between two options in most occurrences. 
Throughout the build stage we had major issues occur. Starting with a loft being built where one was not to have been, incorrect stain color on all wood accents (most of which were upgrades, master bedroom wood beam, kitchen ceiling box), mixed shade wiring (that was approved and added in purchase cost).  
For multiple walk throughs our concerns were dismissed or brushed away with one reason or another (ie or tubs are very scratched, the upper-level bath has cracks on the outside and we were told that was due to manufacturing molds). However, with our visits to the house we saw items in the tubs and only when painting was going to occur did plastic get placed.
The workmanship overall has been horrible. I would never recommend JTB. 

We purchased a new construction home that was already completed.  The quality of the build is obvious throughout the home.  The fit and finish of all aspects of the home is top notch.  The customer service of the JTB team we have interacted has been superior as well.

Everyone we came in contact with from the realtor to the walk through and warranty specialist wet top notch! They took care of us and we’re very responsive and kind. I would recommend all my friends to jtb! 

JTB Homes

Everything was good, took awhile to get the lawn in with the heat, so lots of dust and dirt.   Also cement in garage and basement should be washed as part of move in cleaning, so much cement dust that gets tracked in from both areas.

Very good experience in general with small exception .
Big cement pile abandoned in the back yard . 

The condo was immaculate! Construction quality craftsmanship! All issues responded and resolved quickly! Kevin paid close attention to detail and finishing punch list! Thank you!

I answered yes to recommending but too early to say for sure. We have had several issues that took too long to be addressed. One being a microwave that took 3 weeks to get replaced. There are several issues we are waiting on currently to get resolved. The HOA monthly fee needs to be handled differently. Invoices should be sent out as a reminder. Our previous  home  HOA sent out quarterly invoices. Garage door keyless entry pad was not explained but I figured it out on my own. Cabinet plastic tabs are impossible to remove to change shelf location without cutting yourself. I’m hoping someone will get out to look at our yard. It looks like a cornfield in the back and has tons of bare spots. The condo was very dirty on move in. Back deck and patio full of nails and very dirty. Windows are still a mess with a grimy film and some sort of cement on screens and on siding. I’m hopeful things will improve in the future. 

The initial sales meetings went well; however, once we entered the construction phase, the challenges began. The construction process felt rushed; our superintendent lacked knowledge about the home-building process, and the contractors hired for the work did not pay attention to detail. Had we not been present on the build site almost daily, many things in our home would have been done incorrectly. 

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