"If you have ever had the pleasure of speaking with Eli Morales you are familiar with his trademark chuckle. And chances are it is as infectious for you as it is for everyone who's met him.

"You laugh, I laugh," he says. "Having a relaxed and cheerful disposition just comes easy to me."

In fact, if you spend any amount of time with him, whether he's speaking with a client, a friend, neighbor, or aiding an employee, hardly a person can be in Eli...