Response from ColoradoDreams on 5/11/2025

Andy, We appreciate all reviews as it helps us with evaluation of our processes so we can improve them. In response, there are a few points we would like to make: #1 - We do believe in a policy of “No Hidden Fees” and “No Junk Fees”. Therefore, all fees are disclosed in the property management agreement that you were able to review and agreed to when you signed it. Our policy is that we do not charge a tenant placement fee, unless the property owner cancels the agreement within 6 months of the lease start date. You have signed 3 separate agreements with 3 different properties. In one of the properties tenants stopped paying rent. We do not provide “rent guarantee” and you were aware of that. Unfortunately, we cannot control when tenants pay or not pay their rent. Thus, we can’t be held liable for tenants stopping paying rent, resulting with eviction. This is a risk any landlord faces and a part of being an investor. As with any business, there are profitable years and there are years when the business barely survives or falls through. Same with the rental property. You have blamed our company for placing a tenant who had to be evicted. We would like to remind you that THE FINAL TENANT APPROVAL IS ALWAYS ON THE HOMEOWNER, SO YOU ARE THE ONE THAT APPROVED THESE APPLICANTS. We do not make the call on placing any tenant. We are acting only as a middle-man helping facilitate the lease. But since you are trying to find a party to blame, unfortunately, the blame fell on us. Had you not approved this tenant, our property manager would continue showing the property until we find a tenant that you are satisfied with. And of course nothing was mentioned about the fact that we processed the eviction with our attorneys and did our best to rectify the situation as quickly as possible. Please note that 2 other properties where we found a tenant had no issues on rent payments and were completely separate management agreements. Thus, when you have decided to terminate the contract without cause for one of the properties that only had 5 months into the lease, we had to charge the termination fee, equal to 75% of one months rent. We only acted per the signed contract. Also, note that immediately when you notified us that you would like to move forward with an additional month of management to satisfy requirements of the contract, our accounts manager posted a charge-back and the issue was no longer existent. Reference: please see owner statement charge on 02/04/2025 & refund on 02/13/2025. #2 – Sometimes our employees do provide additional services. However, at that time they are acting also as a 3rd party vendor and the rate of the service is based on the market rate of the specific job. In the situation with the flooring, the assigned property manager, Christine, hired a 1099 flooring contractor. Unfortunately, we cannot be held responsible for the actions or the work performed by an outsourced vendor. Any claims against the work must be filed against the vendor who performed the work. You approved of the materials in advance, and you always get what you pay for. #3 - Let's also be clear that all 3 of your properties were being COMPLETELY mismanaged prior to us taking them on, which you conceded prior to hiring us. You knew there were issues with the condition of the properties, and in the case of Zenobia, where you had a tenant in there for the last 5-6 years, it was a complete disaster, and you were really not sure how bad it really was. For a property you are going to start to manage, you aren't nomally going to see holes in the walls, doors damaged beyond repair, dirty paint and filth everywhere, carpet that is completely stained and tore up by a dog, rusty bath lights that hadn't been updated and missing bulbs, smoke detectors just hanging from the ceiling with no battery, damaged baseboards, damaged stair railing, damaged door trim, broken blinds, moldy grout, ceiling fans dangling from the ceiling missing all the blades, broken towel racks, hinges to bathroom doors that were completely rusty, damaged bath cabinets, evidence of roof leaks in the ceiling, and a broken window (and this is just a partial list.) And, like always, we provided a comprehensive list of the issues with pictures, and helped you get a plan in place for correcting all of them. So you can say all you want about "losing money" but this neglected property in particular was all deferred maintenance that you would have had to spend money on anyway just to find a new tenant at all. #4 - Let's not forget that we did you a huge favor by helping you with the title to all 3 of your properties, which all had indivdual LLC's yet none of the LLC's were actually tied to the properties at all and gave you zero protection. #5 - You consistently wanted to RIDICULOUSLY micromanage every property, which caused more of a burden on us than it should have. We will always respond to an owner at some point, but since we have a lot of properties to manage we canno