Response from Gale Culver on 7/11/2025

Thank you so much for taking the time to leave such a thoughtful and detailed review. I'm grateful you chose me to guide you through your home search across such a wide range of Arizona and I'm thrilled that Mesa ended up being the perfect fit for your lifestyle and to be closer to your kids and grandkids. It's a beautiful area with so much to offer, and I hope you're already enjoying everything your new neighborhood has to offer. I also want to sincerely acknowledge and empathize with the frustrations you experienced during the escrow process. Buying a home can present unique challenges, and I understand how tough it can be when unexpected issues arise with sellers or third parties. While I always strive to set clear expectations and provide thorough guidance, there are times when sellers and leasing companies create hurdles that are out of my control. That said, I take your feedback seriously and continuously work to improve communication within my team. Throughout the transaction, I did my best to provide solutions at every step, including offering options to address the solar lease concerns and giving you the opportunity to cancel before moving forward. I appreciate your trust in continuing the purchase and hope that, in time, the value of your Mesa home and the joy of being closer to family outweighs the bumps in the road. Thank you again for your kind words about my professionalism, connections, and knowledge of the East Valley market. If you ever need contractor referrals or homeowner resources or if any of your friends or family are considering a move to Mesa, Gilbert, or Queen Creek I'm always here to help. Wishing you comfort and happiness in your new home!