Response from Heather M. Cooper on 12/26/2023

I want to begin by expressing my sincere apologies for the difficulties and frustrations you've experienced during your recent apartment rental process. Your feedback is important to me, and I take it very seriously. I understand that your experience has been far from satisfactory, and for that, I am truly sorry. It is my aim to provide my clients with the highest level of service and professionalism, and I regret that I fell short in your case. I deeply regret the miscommunication and the manner in which communication was conducted. It is my policy to accommodate my clients' preferences, and I am disappointed that your requests for written communication were not adhered to. Regarding the water damage issue, I want to acknowledge your concerns. I understand that this situation has caused significant inconvenience and stress during what should be a joyful time of year. I am committed to addressing this issue promptly and working with the owner to find a solution that ensures your living conditions are safe and comfortable. I value your feedback as it helps me improve my services, and I assure you that I will take the necessary steps to prevent such issues from occurring in the future. Your satisfaction is my top priority, and I will be reaching out to you directly to discuss a resolution to the water damage problem. Once again, I apologize for your negative experience, and I appreciate your patience and understanding as I work to rectify the situation. Please feel free to contact me if you have any further concerns or if there is anything else I can do to assist you.