In my past professional life, I was in the engineering field for 30
years. As time continued to press on in my career, I knew that I wanted
to do more to help people. My most fulfilling roles were the ones where I
was in front of our customers, helping them directly and addressing
their needs and concerns face-to-face; walking them through every phase
of the job; answering their questions, explaining problems and exploring
solutions, helping to e...