In my opinion the four qualities that make a good agent are: integrity, knowledge, transparency & communication. I strive to be a great agent to every one of my clients and promise to uphold all of these qualities when working with them.
I'm a what you see is what you get type of person. Clients will not get the suit & tie with scripted language from me. It's not in my nature to convince someone to work with me or buy whatever home we would be ...