Response from Lisa Bruni on 1/22/2025

Michelle, Thank you for sharing your feedback. I sincerely apologize for the challenges you faced during your home purchase process, and I genuinely regret that you feel you were not fully supported. Your concerns are important to me, and I’d like to take a moment to address each of the points you raised. First and foremost, I always aim to provide a high level of service and transparency to my clients, and I’m truly sorry if you felt that your expectations were not met. I understand how stressful buying a home from out of state can be. I appreciate you trusting me to assist with your transaction, but I regret that your experience was not up to the standard I strive for. Regarding the inspection process, I want to clarify that I recommend trusted professionals to my clients, but I always encourage them to be present for the inspection so they can ask questions and gain firsthand knowledge about the home. I regret that you were not able to attend, and I understand your disappointment with the results of the inspection. The issue with the termite damage is certainly concerning, and I had made the suggestion for a specialized termite inspection to give you additional peace of mind, you chose not to have a termite inspection. I value your feedback. Thank you for giving me the opportunity to address your concerns, and I genuinely hope the issues you’ve encountered are resolved to your satisfaction.