Response from Ryan Garrick on 11/28/2023

Colleen, I'm very sorry you had a negative experience with myself and our company. I take great pride in the work and effort I put in to each and every one of my clients, many of whom return to me for repeat assistance or refer their friends and family to me. I am eternally grateful for those experiences and I'm honored to be there time and again for my people and their loved ones. I am proud that we were able to navigate a challenging market for your home and get you into your dream home out of state. Our marketing efforts were successful in getting you multiple offers, and while there were delays on some things we had no control or ability to influence, we did our level best to get you answers and strategies to navigate your options so you could make the best decisions for you and your family. There were certainly challenges to this process, as there will be in every real estate transaction. I believe we took those challenges head on, provided every ounce of data available to us, and offered you our best representation that our combined experience and knowledge could offer so you could be as informed as anyone could be. In a time when people challenge whether hiring a professional real estate agent makes a difference or matters, I will move forward stronger because of our experience and be able to provide even more to my clients in the future. I wish your family well and with good health.