Response from Stephanie Younger on 8/5/2025

Thank you for sharing your experience—we sincerely regret that your interaction with our team left you feeling frustrated and unheard. That is never the experience we want anyone to have, and we appreciate the opportunity to respond and clarify. Regarding the property listing you mentioned, like many real estate websites, our site uses an IDX (Internet Data Exchange) feed, which automatically displays listings from a broad regional database. These properties are not necessarily listed by our team—instead, they come directly from the MLS (Multiple Listing Service) and are shown on our site as part of a cooperative system used across the industry to help homebuyers access more options in one place. Because we were not the listing agents for that specific property, we were unable to verify details or provide further insight beyond what’s publicly available. Our intention was not to mislead or misrepresent—we display these listings to give buyers a comprehensive view of the market, and we understand how that can sometimes create confusion. We value your feedback, as it helps us continue improving how we communicate and serve potential buyers. We’re sorry to hear this experience didn’t reflect the high standard we strive for, and we hope to have the opportunity to provide a better one in the future.