Response from Heather Samson on 7/31/2025

Thank you for taking the time to share your feedback. I'm truly sorry to hear that parts of your home-buying experience felt stressful. Buying a home is a major milestone, and my goal is always to make the process as smooth and positive as possible. Regarding the inspection negotiation, I suggested requesting minor repairs to ensure you received the best value, but I understand now that this added unexpected concern. It was never my intention to create uncertainty or stress. I also regret if my communication came across as dismissive at any point—that certainly wasn’t my intent, and I take your comments seriously. As for the negotiation strategy, I appreciate you advocating for your preferences. I'm glad we were able to secure a deal that worked for you and ultimately close on your new home. Your feedback is important and helps me continue to grow and better support future clients. I truly wish you all the best in your new home and thank you again for the opportunity to work with you. Warm regards, Heather