Response from Celeste Zupancic on 10/23/2024

Albert thank you for sharing your response. I would like to address the concerns you raised in your review and provide clarification on what transpired during the close of your home. We recorded with the county on Dec 21,2023 at 1:28 pm and I notified you via text congratulating you and your family at 1:48pm,. I sent you the front door numeric code for the key pad and the side gate combination lock. Keys were not needed to enter or lock the property, You and your family were excited to get started on the moving process. I received a prompt thumbs up response from you. The very next day, I stopped by your new home with a closing gift that included a home warranty for a year, with a rekey service for up to 5 locks that I provide to all of my buyers and we took a nice picture with you, your wife and a very sweet white dog with my broker closing key. Additionally all of the extra property keys were in a plastic bag in a kitchen drawer. This one-star review comes after several positive encounters, including a 5 star review from your wife shortly after closing. I am perplexed at this change in feedback 10 months after closing. The last text I have from you in April you were thanking me for all the times I was there for you when you needed a referral for something or some advice. You reiterated how kind and helpful I have always been to you and your family and thanked me again. I of course was very thankful and appreciative for such a very nice acknowledgement. As I review our interaction via text message over the last 10 months I see you requesting referrals for various things that I responded to with phone numbers, wife sent pictures of your kitchen update, you requested advise on how to build a resume which I offered a Canva template as a solution. We have had nothing but positive interactions. As your agent, my priority has always been to ensure that your transition into your new home went smoothly. I am still perplexed to hear 10 months later that we had a key situation that went unresolved and now is making you feel I only cared about the seller. If there was any confusion or misunderstanding, I sincerely apologize and would love the opportunity to resolve this matter with you directly. Thank you again for your feedback, and I look forward to the possibility of clarifying this situation with you further. I take pride in providing the best possible service for my clients with their home sale and or purchase, and after. I am a continue resource for all of my clients but I can only help with the issues that are shared with me. I have uploaded the last text from Mr Negrete that is date stamped and the marketing closing photo the day after their home was recorded with the county. Best Regards, Celeste Zupancic Realtor for Life!