When a client chooses to work with me, we sit down and I bring up two points. I begin by saying, "This is all about you. My goal is to get a five star review from you. This means if I am not doing something that is five star caliber, I want you to call me, let me know what it is and how you would like for me to rectify the situation. This leads to point two. I ask that we are communicative on both ends. I will be in close contact, and I ask that ...