Response from Jeanette Nelson on 11/21/2024

I’m truly sorry to hear that you felt your experience was less than respectful and professional. Respectful and professional interactions are core values in my business, and I take comments like these very seriously. Selling a property while it’s tenant-occupied can be a delicate process, and my goal is always to work collaboratively while balancing the needs of all parties involved. As the listing agent for the property, I primarily worked with the property manager throughout the sale process and had limited direct interaction with tenants. However, I understand that selling a place you called home can be an emotional and challenging experience. If there was any misunderstanding or miscommunication that caused you frustration, I sincerely apologize. I wish you all the best moving forward.

Response from Jeanette Nelson on 11/21/2024

Thank you so much for your kind words and thoughtful review! I’m thrilled to hear that the sale of your condo exceeded your expectations. It was truly a pleasure working with you to achieve such an incredible outcome—closing escrow within one month with multiple top-dollar offers in this market is no small feat, and I’m so glad we could make it happen. I’m especially delighted that you found the Google Sheet approach helpful in reviewing and comparing offers efficiently. Ensuring you felt confident and well-informed throughout the process was my top priority. Your trust and partnership made this a great experience, and I’m grateful for the opportunity to represent you. Thank you for your recommendation—it means so much to me and my team. If you ever need a resource or assistance in the future or know someone who does, please reach out! I am always here to be a resource for you and your loved ones.

Response from Jeanette Nelson on 11/21/2024

Thank you so much for your heartfelt review and kind words. It was truly an honor to help your mom sell her home of 49 years. I understand how emotional and overwhelming such a transition can be, and I’m so glad I could provide the hands-on support your family needed throughout the process. Helping with everything from repurposing years of furniture and belongings, coordinating repairs, and preparing the home for market to navigating storm damage during escrow was a privilege I took to heart. I’m thrilled that we were able to achieve such an incredible result—11 offers and $110,000 over list in a slower market is a testament to the effort and teamwork we shared. Your mom’s trust and your collaboration meant the world to me. I’m so happy to have been part of this important chapter for your family. Please reach out if I can ever assist you, your mom, or loved ones again in the future.

Response from Jeanette Nelson on 11/21/2024

Thank you so much for your kind words and for sharing your experience. It was a pleasure to help you through the process, from remodeling to closing escrow so quickly. I’m glad I could assist with coordinating the contractors and staying on top of everything to make sure the process went smoothly. Your trust in me to handle the details made all the difference in keeping things on track. If you ever need a resource or assistance in the future or know someone who does, please reach out! I am always here to be a resource for you and your loved ones.

Response from Jeanette Nelson on 11/21/2024

Thank you so much, Allison, for your incredibly kind and heartfelt review. It was such a pleasure working with you on the sale of your condo in Huntington Beach. I’m so glad I could help ease the process for you by coordinating the cleaning, organizing the removal of items, and handling the details with the HOA to resolve the water leak issue. It’s great to know that my support helped make the sale go as smoothly as possible for you. Your trust and appreciation truly mean the world to me. If you ever need a resource or assistance in the future or know someone who does, please reach out! I am always here to be a resource for you and your loved ones.