Response from Brittany Olive on 6/3/2024

Thank you for taking the time to share your feedback. I genuinely value all input as it helps me to continuously improve and ensure the best possible service for all my clients. I am very sorry to hear that your experience did not meet your expectations. I understand how frustrating it can be when things do not go as planned. However, I would like to clarify that, in this instance, your interactions were always with your agent rather than with me directly. This distinction is important as your experience was greatly influenced by your agent's actions and approach, over which I had no control. Over the years, I have had the pleasure of working with many clients and have received wonderful feedback, as evidenced by the almost two dozen positive reviews on this platform alone and loyal following I have built. I take great pride in my work and strive to deliver exceptional service in every transaction. My commitment to excellence is reflected in the satisfaction of my clients, who have consistently praised my professionalism, dedication, and effectiveness oftentimes making them repeat clients. Moreover, while your experience may not have been ideal, it is important to highlight that the seller, who was mine and my co-lister’s direct client in this transaction, was well represented and highly satisfied with the outcome. In fact, we were able to save our client thousands of dollars during negotiations, which might be the main factor contributing to your frustration. We are happy to provide a complete transcript of the timelines, emails and ongoing communication that may help clarify any misinformation you have. Again, thank you again for your feedback. I hope we can have the opportunity to work together in the future and provide you with the excellent service I strive to deliver.