Response from John Storey Williamson on 10/9/2023

I do not have record of a client "Rob C from Prattville, Alabama" in my database, and the narrative provided does not recall any recent transactions. I encourage Rob C to get in touch with me to provide an opportunity to learn more about whatever issue might be at play. Any customers and clients that interact with me can expect a polite (but certainly not "cheery"), honest, and dedicated professional. I cannot explain why any client would expect to have any interactions with a real estate broker in "private settings." In light of the other glowing testimonials of my referral based business, I trust that prospective clients can see through this "review" that does not reflect an actual experience.

Response from John Storey Williamson on 5/14/2023

I am quite surprised and disappointed to see this fictitious and misleading review posted. Initially, I did not recognize who this was or what this was referring to. I have never been to 1000 Main Street. It is not a property that I have ever represented. After some research, I do recall Mr. Tolia and his mother, Minal Tolia, a REALTOR in Aurora, Illinois, reaching out to me last year requesting access to some off-market apartments for rent that were represented by my brokerage. I agreed to a last minute showing on Labor Day weekend for 1:30 PM. I also agreed to pay her a cooperative commission. After waiting for more than 10 minutes, I contacted Mr. and Mrs. Tolia who stated that they were 10 minutes away. After checking in again and waiting until 2:30 PM—an entire hour—I left the building believing that it was a no show. Once they apparently arrived, Mrs. Tolia texted me and mentioned that she had Sentrilock, but the property was not on lockbox. Looking back at my records, I expressed to her that there were keys at the Fulton Grace Evanston office. At that point, I do not recall hearing from her or her son again. I take my fiduciary responsibilities incredibly seriously and I strive to be the best real estate broker that I can. However, Mr. Tolia is not and has never been my client. I have never met him or assisted him with any transaction. I am hoping that this review can be removed, but in the meantime I would like any potential clients to see that this is a complete misrepresentation of what occurred, and understand that I have never had any kind of relationship with Mr. Tolia. His negative sentiments would be better directed toward his mother who was acting as his agent.