Response from Kendra McKiddy on 3/14/2024

Thank you for taking the time to share your feedback regarding your recent experience with our services. We value transparency and appreciate the opportunity to address your concerns. First and foremost, I want to extend my sincerest apologies for any inconvenience or frustration you may have experienced during your interaction with our team. As far as communication, I am a bit confused on that one. You stated "still to this day emails and phone calls are unanswered", yet we set an appointment. We did have communication. Our team did our best to communicate to the 200 plus inquiries about this home. Yes... 200 PLUS! While Zillow is a great platform to use in home searching, I always suggest clients should have their own realtor to help navigate the search of homes and especially when it comes to scheduling showings and gathering all the needed information. I apologize for the scheduling mishap that occurred during your appointment. While unforeseen circumstances may arise, it is our responsibility to communicate effectively and respect your time. While I didn't call you 45 min later as you indicated, I did call you later than the appointment time while in route. I understand the frustration caused by the delay and lack of communication. I understand that your experience may have fallen short of your expectations, however, I can assure you that none of this was intentional. Having the home rented was my top priority, as it is for all of my clients. Not only for the best interest of them, but that is also the only way I get paid. Thank you again for sharing your experience with us. We value your feedback as it allows us to continually improve our services. Kendra Mckiddy