Response from Michelle Drew on 11/13/2025

Thank you for taking the time to share your feedback, and I sincerely apologize that your experience did not meet the high standards we set for our team. We understand how important clear communication is, and we regret that we let you down in this regard. Our team lead, Chad, viewed your feedback immediately and has already reached out to you personally—both by call and text—to express our apologies directly and discuss your experience further. We appreciate the chance to make this right. As a commitment to ensuring you have a top-notch experience, Chad offered to work with you directly should you decide to continue your home search. We take all feedback seriously, and we are using this as a valuable learning experience to reinforce our communication protocols and communication with HOAs. We hope you will consider reconnecting with Chad directly so we can demonstrate the level of service our clients usually expect and receive. Thank you,