Response from Reggie Crumpton Jr on 11/8/2024

Thank you for sharing your concerns. I take all feedback very seriously and am truly sorry to hear about your experience. My goal is always to ensure that clients feel confident and satisfied throughout their home-buying journey. I’d like to address the points you raised to provide some clarification. The dishwasher installed in the property was brand new and had never been used prior to your move-in. While I understand how frustrating it is to discover an issue upon moving in, the dishwasher was inspected and appeared to be in working order. Unfortunately, unforeseen malfunctions can sometimes occur, even with new appliances. Regarding the plumbing and electrical concerns, the property underwent and passed multiple required inspections by the city, specifically for these systems. These inspections are designed to ensure everything is up to code and functioning properly. Additionally, during our final walk-through with your buyer’s agent, we verified that all agreed-upon repairs had been completed to your satisfaction. I’m disappointed to hear that you felt my response was lacking when you reached out for assistance. I strive to remain available for my clients, even after closing, and I apologize if I fell short in this instance. Thank you for your feedback and for giving me the opportunity to address these issues.