Response from Edwin Monzon on 4/4/2025

Mrs. Johnson, Thank you for sharing your feedback. I appreciate the opportunity to address your concerns and clarify the services I offer. It's clear that this situation was frustrating for you, and I understand how emotions can run high during such an important decision-making process. That said, I feel it’s important to offer some additional context. It seems there may be some misunderstanding regarding the level of support and expertise I provide. I always strive to offer detailed and up-to-date information on properties, specifically focusing on recently sold homes in the immediate area to ensure the comparables are relevant in terms of size, finishes, and the number of bedrooms and bathrooms. While my agency’s website, and most other websites or tech pages, including Zillow, provide a general range of comparable properties, my approach is more tailored and detailed, focusing on data that reflects the nuances of the specific market. Online home search engines can be helpful for browsing, but they often miss critical details or lack precision in identifying the most suitable comparables. This is why I focus on providing thorough, targeted data for each unique situation. I provide my advice and recommendations based on the information shared with me by my clients, including their budget, expectations, and long-term goals. For example, if a client expresses a desire to avoid becoming the highest comparable in the area for future appraisals or inquiries, I work to ensure they understand the potential implications and base my recommendations accordingly. However, the decision on how to move forward with offers is always ultimately up to the client. As a real estate professional, I believe no agent should pressure a client into a decision they’re not comfortable with. My role is to ensure my clients are informed and empowered to make the best choice for themselves. I agree with your point that future clients should take the time to do their due diligence and interview me to ensure I am a good fit for their needs. It’s crucial to find the right agent, and I encourage anyone considering working with me to read through all of my reviews. Many of them offer a stark contrast to this one and highlight the positive experiences of past clients who have benefited from my approach and expertise. I also understand how important it is to feel supported during such a significant decision. I respect your decision to work with another agent who met your needs differently. I will certainly take your feedback into consideration, as I do with all reviews, and refine my approach to further improve the service I offer. I appreciate you taking the time to share your experience, and I wish you the best in your new home. If there’s anything else you’d like to discuss or any way I can assist you moving forward, please don’t hesitate to reach out. Best regards, Ed