Have questions about Zillow 3D Home®? You're in the right place.
Here are a few tips before you start capturing a Zillow 3D Home tour:
Capture each panorama by holding your phone vertically in front of you, with your arms close to your chest. Start with the most interesting object in the room behind you, and slowly rotate to the right in a 360-degree circle. The app will guide your motion and prompt you to adjust your speed (it may tell you to slow down or pan back to the left to capture something that was missed). Turn on your heels and try not to step to the left or right. You can also use a tripod with a phone mount to keep your phone steady.
That’s OK. For some properties, especially new construction, an address may not exist yet. You can skip this step and add the address later under the My 3D Homes menu in the app or My 3D Homes on a computer. If you continue to have difficulty adding an address, our team can help you connect your tour to a listing — just email 3DHome@ZillowGroup.com.
Take at least one panorama for each room and connecting hallway, and shoot from the middle of the space. For larger areas, take two to three panoramas from different spots spaced as evenly as you can throughout the room. Make sure you have a clear view of your previous position from each new position. This helps the app to properly stitch your virtual tour together later.
Line of sight means a straight, unobstructed path between two panoramas. When you position the camera, you should be able to see the location of the next panorama you will capture. For example, take a panorama in the foyer, then another in the hallway in front of the foyer. The ideal capture distance is every 8-10 feet.
We encourage you to double check that you have captured all desired rooms and previewed each panorama by clicking on them inside the app before pressing Finish to avoid missing a room. It is possible to add a room and additional panoramas to a Zillow 3D Home tour after pressing Finish and the tour has finished processing. Click on My 3D Homes inside the app, find the tour, press the menu icon (•••), and select Add/remove panoramas, and add the missing room to your tour.
In the app the dashboard is under the “My 3D Homes” menu. If you’re on your computer, it’s called My 3D Homes. You can access or edit any of the tours you’ve taken from this dashboard.
These detailed instructions will walk you through how to edit your tour, whether you shot your panoramas on an iPhone or a 360-degree camera.
After creating a tour, it will take 24 hours for guide arrows to appear. If you need to add more arrows, select Edit tour. Click on the panorama to which you would like to add an arrow. In the thumbnail gallery, click on the blue “plus” symbol (+) in the corner of the panorama. Move the arrow to face it in the right direction, then press Save. These changes should be effective immediately.
For more help editing your tour, see these detailed instructions.
Once you’re done capturing all areas of the space, select Finish. If you’ve associated this tour with an address, log in to your Zillow Account Portal to publish your tour. Tours will appear within four hours.
If you did not associate this tour with an address, you’ll receive an email to edit the address in the 3D Home dashboard. This should process within four hours.
You can include a Zillow 3D Home tour on your listing for free — there are no per-home, service or hosting fees. If you choose to capture your tour with a 360 camera instead of a phone, you may purchase one directly from the manufacturer or through a third-party retailer.
The Zillow 3D Home® app is a free, easy way to create an immersive virtual tour that differentiates your listing and gives home shoppers the means to safely, efficiently and accurately evaluate a home. These 3D tours are published to a listing’s home details page on Zillow, letting potential buyers and renters walk through the home’s layout virtually and giving agents, sellers and property managers a powerful tool to market their listings online. Zillow 3D Home tours can also be shared to the MLS, social media, email, and over text.
Download the Zillow 3D Home app from the Apple App Store or the Google Play Store. iOS devices running iOS 13.0 or later can be used to capture a Zillow 3D Home tour when paired with Ricoh Theta V, Z1 and Insta360 ONE RS 1-Inch 360 Edition, X3, or X2 cameras. Please see our 360 camera guide for more information on using Ricoh Theta V, Z1 and Insta360 ONE RS 1-Inch 360 Edition, X3, or X2 cameras.
Yes. To take advantage of all Zillow 3D Home features, create a profile on Zillow and log in to the Zillow 3D Home app with that account.
See a sample tour on our main 3D Home page.
Once published, Zillow 3D Home tours and interactive floor plans for for sale homes will be posted to Zillow, Trulia, and automatically syndicated to Redfin and Realtor.
Additionally, Zillow 3D Home tours and interactive floor plans posted on Zillow Rentals will appear on Zillow, Trulia, HotPads, and for multifamily properties, additionally on Realtor.
You can make a Zillow 3D Home tour private at any time to remove it from a listing.
Yes! Every Zillow 3D Home tour includes an unbranded link that can be used in the MLS.
Yes! Every Zillow 3D Home tour includes an unbranded link that can be used in the MLS.
Home buyers and renters value being able to experience a home before coming to visit it. Adding a Zillow 3D Home tour provides this experience and helps your listing stand out. Zillow 3D Home tours are:
*Based on data collected October 2022-March 2023 for Top 50 MSAs by listing volume.
No, Zillow 3D Home interactive floor plans are not supported on commercial properties as these listing types are not supported on our platform. Zillow 3D Home interactive floor plans are supported on residential properties and residential spaces.
Yes! 3D Home tours are now available for rentals, including multifamily communities. Find out more about Zillow 3D Home for rental properties here.
Zillow 3D Home helps you differentiate yourself from other photographers and provide enhanced value to agents and their clients — without an additional investment on your part. With Zillow 3D Home, you can offer:
For mobile phone capture, we suggest using a tripod, rotating head, phone mount and external battery supply for your phone. For the Ricoh Theta V, Theta Z1 51GB, Theta Z1, Theta SC2, Theta SC2 Business, Theta X, and Insta360 ONE RS 1-Inch 360 Edition, X4, X3, and X2 cameras, you will need a tripod or monopod.
The Zillow 3D Home app supports Ricoh Theta V, Theta Z1 51GB, Theta Z1, Theta SC2, Theta SC2 Business, Theta X, and Insta360 ONE RS 1-Inch 360 Edition, X4, X3, and X2 cameras.
You may capture a Virtual Tour using just your mobile device, however a compatible 360 camera is required to capture a 3D Home interactive floor plan. A compatible 360 camera is also required if capturing with an iPad or tablet.
Please refer to the official Ricoh support page or official Insta360 support page for troubleshooting tips.
To connect your phone with your camera, follow the instructions in the Zillow 3D Home app.
No, but installing the app is a great way to get updates and firmware releases for your camera.
Both mobile phones and compatible 360 cameras will help create great Zillow 3D Home tours, but compatible 360 cameras do have some advantages, including:
Once the “All panoramas complete” button is selected, the Zillow 3D Home app begins a complex process that integrates all of the panoramas into a single, interactive VR home tour. Unfortunately, it is not possible to combine two Zillow 3D Home tours into a single tour.
Only photos that are captured and processed using the Zillow 3D Home app can be used to create a Zillow 3D Home tour. There is no import option for adding panoramas captured outside of the app.
Before you start capturing a Zillow 3D Home tour, make sure you have appropriate lighting, flow and a clean space. Here are a few tips:
Check out the instruction guide for more info.
We suggest capturing at least one panorama for each room and connecting hallway. For larger spaces, you’ll want to capture two to three panoramas. When you complete each capture, move to the next capture position by keeping a line of sight — and ensure you can see the previous location from your new location.
Line of sight means a straight, unobstructed path between two panoramas. When you position the camera, you should be able to see the location of the next panorama you will capture. For example, take a panorama in the foyer, then another in the hallway in front of the foyer. The optimum capture distance is every 8-10 feet.
Once your Zillow 3D Home tour has been captured, you can choose to automatically publish the tour when it finishes processing. A 10-15 panorama tour should process within four hours with hand-held capture or within 30 minutes for 360 camera capture.
Once your Zillow 3D Home tour has been captured, you can choose to automatically publish the tour when it finishes processing. A 10-15 panorama tour should process within four hours with hand-held capture or within 30 minutes for 360 camera capture.
If you would like to unpublish and delete your Zillow 3D Home tour, you may do so from your app or your 3D Home dashboard.
We suggest reviewing your Zillow 3D Home tour to ensure arrows are placed correctly before publishing. Our moderators will review your tour within 24 hours to address any necessary fixes. If you’d like to edit your tour yourself, you can visit your 3D Home Dashboard to make changes. You can rename room panoramas, move panoramas to different floors, and create unbranded links and embed codes for sharing on other sites.
Yes. While using a Ricoh Theta SC2, Theta Z1 360 camera or an Insta360 ONE RS 1-Inch 360 Edition, X4, X3, or X2 cameras, you can adjust the default view immediately after capture in the Zillow 3D Home app.
Zillow 3D tours do not include audio and, unlike videos, home shoppers can view them at their own pace.
Yes, an unpublished Zillow 3D Home tour can still be shared to social media outlets (e.g., Facebook, Twitter, Pinterest and LinkedIn) using a link or embed code via your 3D Home Dashboard or Zillow 3D Home app.
No, Zillow 3D Home tours must be captured with the Zillow 3D Home app.
If you are using a Ricoh Theta SC2, Theta Z1 360 camera or an Insta360 ONE RS 1-Inch 360 Edition, X4, X3, or X2 camera, you can capture a Zillow 3D Home tour on an iPad running iOS 13.0 or later. Otherwise, you won’t be able to capture with the iPad camera.
Inside your Zillow 3D Home app, click on the Help tab, then select the button labeled Request help, and submit a report to receive assistance from the Zillow 3D Home Support Team at 3DHome@zillowgroup.com.
Contact us at 3DHome@ZillowGroup.com.
