Magnolia Ridge by Simmons Homes

We were told that we still qualified for the incentive even if we didn’t use the preferred lender. When we went through someone else and were approved, the sales executive back peddled on us and told us we had to use United. We felt this was dishonest and caused my husband and I a lot of stress. Additionally, we had a private inspection done and discovered that the heater vent was uncapped and the garage light bulb was burnt out. We were told the heater would be capped and the bulb replaced before closing. This was not completed. We also pointed out many issues with the paint, and paint on the floors. We were told these issues would be fixed before closing. The pain was corrected in many places, however there was even more paint on the floors because of the touch ups that was not cleaned up. When we went to move in we discovered we did not have power. One of the Simmons employees that walked us through our final inspection informed us we would have utilities on until the first of the year as a courtesy. It was very upsetting when we showed up with our family to move in and there was a puddle of water from the freezer leaking and NO power. We also discovered our drier was not working. This was an entire situation of back and forth emails with Simmons employees and took over a week to fix. Eventually they told us to just call the electric company ourselves after they stressed to us all discussions had to be over email and would not give me a courtesy call. I called the electrician over a week after putting in the warranty request and they told us the just received the request more than a week later. I asked to speak to a supervisor multiple times and I was never able to. We’ve lived in our home for less than a month and the paint is already chipping off the walls. It’s been a disappointing experience.

Our home is not built to our expectations. Anytime I ask for help, I feel as though the team is doing me a favor. As opposed to me being a customer paying a great deal of money for a home

We had an incredible experience from start to finish! Our Design Studio experience was fantastic! We really appreciated the updates from the superintendent throughout the build process as well.