Floor plan: McKinney, Midtown, Blacksburg, VA 24060

Our experience with the design team was good but the rest of the experience has been poor. At close, Eagle did not honor the closing cost discounts that they clearly marketed and advertised as part of the sales process. They advertised that credit would be offered for using their lender and title company. We did not need a lender as we paid in cash, but we did use their title company, however they did not honor any credit with them. Closing was delayed because of the City, we were told, but we have no way of knowing if that was true. We closed virtually and were very surprised to see the state of the property after we closed. The steps have stains, painting touch ups had still not been done and the unit had not been cleaned. Internet was also not hooked up to the building. We closed on November 20th and we are still trying to get these items taken care of. This has been the worst post-close experience we have ever had.

The above ratings were based on my experience based on the quality, fit and finish on closing day. Eagle knows there were serious issues with the quality of the product they were delivering because the foreman has since been let go. A new point of contact has reached out and hopefully most issues will be taken care of later in January. Depending on how that goes, some of these ratings could rise.

2 months after closing and still waiting for basic repairs of deficiencies noted during our final walk through. We can't get a response regarding the schedule for repairs.