Response from Adriane Taylor on 5/7/2025

I’m sorry to hear that your experience working with Charisse Wiltz felt stressful and frustrating. As the Team Leader, I want to make sure our clients feel supported throughout the process. We use a CRM to track communications like emails and texts, which helps us stay organized and protect all parties involved. Based on our records, here’s a timeline of key events: On March 28th, you sent Charisse a list of 15 rental homes. She scheduled showings and met you the next day at noon. After viewing the homes, she sent you rental applications that evening. The next day, she submitted the rental applications for you, asked if you would be interested in meeting with a new home builder the following day, scheduled your meeting with the builder for March 31st at 4 p.m., which you confirmed and said "Okay, awesome." She also provided a purchase estimate by email to you that evening so you could see the requirements to purchase, and you replied “Received, thank you.” On March 31st, she texted you to confirm the 4 pm meeting, you confirmed that you wanted to go and verified the address to meet at, you attended the meeting, applied for financing, and were preapproved. Based on that, you signed a purchase contract that same day. A few days later, you inquired about closing costs. The builder was paying all of your closing costs for you. All that was left was to pay your remaining down payment. Charisse responded with FHA rules regarding down payments when you asked our team to pay them for you and let you know that it was not legal for us to do this, and I also spoke with you directly to understand your concerns. When more questions arose, I reached out to the builder on your behalf and thankfully, despite the signed contract, that stated you would not get your earnest money back, they refunded your earnest money and you were able to back out without any financial penalty. I truly want to understand how we could have supported you better. While it seems that the proper steps were followed, your feedback is valuable. Please don’t hesitate to reach out if you’d like to discuss this further, and I sincerely wish you the best moving forward.