Response from Dan Bennett on 1/25/2021

So first of all, thank you for sharing your thoughts on the home warranty topic. For the 6 months following the purchase of your home, you noted via email, voice and text how much you loved the property, along with my service before during and after the purchase. And how thankful you were that you were able to secure it, given the fact that there was a backup offer in place notably higher than you were able to secure the property for. It was only when the home warranty didn't cover what you wanted it to, that your opinion of me, the home, and the process changed. Everyone was informed completely about what the Seller was willing to do, and what they weren't willing to do, and at the time of purchase, you agreed to everything. I don't control what the home warranty covers, but did try to lobby a different outcome on your behalf. When the tone of your comments changed, I referred you to my managing broker. In the end, your review comments have more to do with the home warranty coverage, than my performance during the process. You have a wonderful home, and I wish you all the best.