Response from Lorissa Bergamin on 5/13/2025

Thank you so much for your kind and thoughtful words! It was a true pleasure working with you, and I’m grateful you chose me to guide you through the process. I’m especially glad I could support you locally and help connect you with the right resources along the way. I’m always here if you have any questions down the road or need anything in the future. Wishing you all the best in your new home.

Response from Anthony Robles - Marschak on 7/18/2025

I'm sorry to hear about your frustration, and I’d like to offer some clarification to ensure the situation is accurately represented. To be clear, we never spoke directly or confirmed the appointment, despite my multiple attempts to reach out. The showing was scheduled through a third-party system (ShowingTime), and I did not receive any direct communication from you, including texts or voicemails. Because the home was in a gated community, access required advance coordination and confirmation — which cannot happen without direct contact. I was never able to connect with you prior to the appointment, which is essential not only for scheduling but also to confirm whether you're working with another agent. As of August 2024, federal regulations require a signed buyer-agent agreement before any property tours can take place — something that must be completed beforehand. Had this been a standard property with open access, we might have had more flexibility, but this situation required additional steps. As for my reviews: yes, every rating is 100% genuine, based on full transactions completed with satisfied clients. I take pride in providing five-star service, and I stand by the professionalism and integrity of my work. I understand how stressful the home-buying process can be, and I sincerely wish you the best in your search. I do hope you’ll consider revisiting your review, as this experience — while disappointing — was the result of unconfirmed logistics, not negligence or a lack of care.

Response from Tim Hiemstra- Best of Zillow on 5/6/2025

It was a pleasure serving you when you purchased the house over seven (7) years ago and most recently when it was time to sell. Efficiency in a timely manner and 100 % customer satisfaction is very important to me. Your review and referrals are greatly appreciated. Kind regards, Tim Hiemstra - Direct: 707.980.9267 (call or text) www.NapaRiverRealty.com

Response from Lorissa Bergamin on 5/13/2025

Thank you so much for your kind words. It truly means a lot to have been entrusted with such an important and personal transaction. I understand how emotional the process of selling a loved one’s estate can be, and I’m grateful I could help make things as smooth and respectful as possible for you and your family. I’m honored to have had the opportunity to support you during this time, and I’m here for you should you ever need anything in the future.