Response from Neil Evans on 6/26/2025

Rather than getting into the weeds of where we disagree about what happened and how, I’ll just take a second to focus on two areas where we do agree: I, too, am disappointed that you didn’t have a good experience. Regardless of whether I represent you in the transaction, or if you are on “the other side,” it is my goal that each of the parties feels treated fairly and with respect and professionalism; that everyone feels good. I’m sorry that didn’t happen. Yes, the two mechanical issues we had with the washing machine took far too long to be resolved. The warranty company was having difficulty finding parts, and, frankly, just wasn’t moving with the speed at which any of us wanted; which is why we compensated you for your out-of-pocket laundry expenses at the time. We are no longer using that provider. As much as I want everyone to have a good experience, at the end of the day, my duty is to represent my clients and their interests ethically, professionally and to the best of my ability; which I believe I did. I’m sorry you didn’t have a good experience and wish you the best.