Response from The Wallner Team on 3/24/2025

Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced. Upon reviewing your situation, we found that both an email and phone call were made to confirm the tour details, but unfortunately, we did not receive a response from you prior to the scheduled showing. This lack of confirmation led to the decision to cancel the tour. We understand how important clear communication is, and we regret that the situation caused frustration for all involved. To help avoid any future confusion, we recommend working with one dedicated agent throughout the process, rather than scheduling multiple appointments with different agents through Zillow. This can help ensure better coordination and communication, leading to a smoother and more enjoyable experience.