Response from Guy Fain on 1/18/2025

Dear Jason Simmons, I take all feedback seriously and want to address your concerns. I categorically deny the false accusations in your review, particularly the claims of racism or unprofessional conduct, which are completely unfounded. You contacted me through Zillow, mistakenly believing you were reaching the seller directly. As a licensed agent, I explained the necessary steps to submit a formal offer, including proof of funds for a cash transaction. Unfortunately, our conversation escalated when I could not bypass standard procedures, and you ended the call abruptly. While I regret that you were dissatisfied with your experience, my commitment to professionalism and fair housing is unwavering. I kindly request that you revise or remove this inaccurate review. Sincerely, Guy Fain