Response from Jessica Fauteux on 9/5/2025

Thank you so, so much for this extremely kind review, Liz! It meant the world to us that we could help you and your family. You were so wonderful to work with. We hope you love your new home!

Response from Jessica Fauteux on 9/5/2025

Thank you so, so much for leaving such a wonderful review! We loved working with you!

Response from Jessica Fauteux on 8/7/2025

This review was left in retaliation to a review I left two years ago for Premier Title. In Virginia, the Buyer can designate the settlement company, however, Sellers may opt for a split settlement. I had no prior experience with Premier Title, and therefore suggested a split settlement during contract negotiations. Part of my job as an agent is to not only look out for my clients best interest at all times, but to also review the CD and/or ALTA statements prior to closing to make sure the numbers look right. Upon reviewing the settlement statement for my sellers, I noticed Premier title was charging an unusual title fee to the sellers of around $400-500. As an agent who has sold lots of real estate with many split settlements, I had never seen a buyer's title company charge a title fee to the sellers. Only the buyers pay for title work. Further, we had a split settlement, so all fees to be charged to the sellers should have been charged by the title company representing them, which in this case was Old Virginia Title. I reached out to Premier to inquire about what appeared to be an unusual fee. They were accusatory when I did this, claiming I didn't understand the law, as they continue to claim in this review. Eventually, Premier Title removed the fee, however, they also held funds for a week after closing. They refused to wire funds as well. My clients would have gladly paid a wire fee. Instead, Premier Title made a check made out to three different entities. This check could not be cashed because it was written incorrectly. Old Virginia Title acted wonderfully throughout this transaction, and thank goodness they were there to assist. Old Virginia Title was able to retrieve three separate checks from Premier to finally get my Seller clients paid. Ultimately, this reviewer has no information regarding my local knowledge, process experience, responsiveness, or negotiation skills. Therefore, the one star ratings they have given me in these categories are not indicative of the exceptional level of service I provide. I am proud to go above and beyond for the clients I serve. I did that in this transaction. My Seller clients from this transaction left me a glowing five star review, and I am thrilled that they are now thriving in their new home. The Fauteux Group stands for quality, professionalism, honesty, and integrity always.