Response from Timothy Caudill on 7/29/2025

Dear Mona, Thank you for taking the time to share your experience. While we are genuinely sorry to hear that you were disappointed in any part of the process, we’d like to offer some context and clarification to ensure future clients can have a balanced understanding of the transaction. From the very beginning, we were fully committed to helping you achieve your goal of selling your condo—especially after it had previously sat on the market for nine months without success with another real estate brokerage. We spoke for over an hour during our first call, even after business hours, because we understood how important this was to you. Your condo was located in a building undergoing a complete renovation, which presents unique challenges in today’s market. In addition the average time on the market for condos in this zip code are longer than 6 months currently. Despite those obstacles, we were able to secure a record-setting offer in under three weeks—a timeline that significantly outperformed the local average of six months. Not only did we navigate a tough negotiation on your behalf, but we also worked tirelessly with the buyer’s agent to secure answers from a non-responsive HOA, ensuring the transaction stayed on track. I do believe that it was my 5-Star Knowledge, Expertise, Responsiveness, and Negotiation Skills that got you such a successful result. Throughout this process, communication was consistent and proactive between our brokerage, the buyers agent brokerage, and my communication to you. You struggled to get us the answers we needed, so we went directly to the HOA management team, board of directors, and fought throughout evenings and weekends to not loose this sale for you. Even when tensions rose on your behalf, which can naturally happen during high-stakes transactions, our team remained calm, focused, professional, and committed to doing right by you. At closing, we continued to act in good faith—calling to inform you of your deposit timeline and wishing you well. We regret that your experience did not feel as positive to you as we had hoped, especially given the outstanding results achieved. That said, we sincerely respect your memories tied to the home and the emotions that can accompany selling such a personal space that you and your husband shared prior to his passing. While it is disappointing to receive this feedback—particularly as we take great pride in our service, professionalism, and long-standing track record of 5-star client reviews—we also believe in learning from every situation. We wish you all the best in your next chapter and thank you again for the opportunity to represent you in the sale of your property. Warm regards, Florida Life Real Estate Group Committed to Excellence. Proven Results.

Response from Timothy Caudill on 6/3/2025

Jeff, Thanks so much for your kind words and for telling your story about using our real estate firm. I know that you had a lot of choices and we are honored that you chose us. Thanks for the opportunity and please tell everyone you know about us if they are looking to buy or sell here in Florida. Tim and Sarah Caudill Florida Life Real Estate Group

Response from Sarah Caudill MBA on 4/8/2025

Thank you so much for the kind words! It was truly a pleasure working with you and helping you find your home here in Titusville. We know how stressful delays can be, so we’re especially glad we could help make the process smoother and keep things on track. Your recommendation means the world to us, and we’re always here if you—or anyone you know—needs help buying or selling in the future. Wishing you all the best in your new home! Sarah & Tim Caudill